CLASSIC JEANS - GREY WASH

• True to Size for easy shopping
• If your child is between sizes, we recommend sizing up for a little extra room

• OEKO-TEX Certified – free from harmful chemicals, safe for sensitive skin
• Sustainable Kidswear – eco-conscious clothing that's gentle on the environment
• Durable and Comfortable – designed for active kids, with a style that grows with them

SHIPPING POLICIES

Processing Time

• Orders ship within 5-7 business days (Monday-Friday). If you need an order shipped sooner, please email info@lenoxjames.com

• Shipping charges for orders under $200 are calculated based on the order’s weight, destination, and selected shipping service.

Estimated Shipping Times

• Delivery times will vary based on your location and the selected shipping method. Orders are shipped Monday through Friday, excluding holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

  Shipping Options:

  • Ground Advantage Mail (4–7 business days): Ships via First-Class Mail within our standard processing time. Please note: The listed time refers only to shipping duration and does not include order processing time.

  • Priority Mail (1–3 business days): Ships via Priority Mail within our standard processing time. Please note: The listed time refers only to shipping duration and does not include order processing time.

Shipping Insurance

Customs/Duties and Import Taxes

• LENOX JAMES will declare the full commercial value on all international (non-U.S.) shipments. Customers are fully responsible for any customs duties, taxes, or related fees. LENOX JAMES is not liable for any charges incurred at customs.

• For international orders, if a package is unclaimed, refused, or returned to us, a refund will be issued for the product total minus a 10% restocking fee. Shipping costs are non-refundable for returned, unclaimed, or refused international orders.

• International shipments may take up to 3 weeks to be delivered.

 Incorrect Address/Returned Mail

• Customers are responsible for providing accurate shipping information at the time of purchase. LENOX JAMES is not liable for packages delivered to an incorrect address. If a package is returned to us, it can be re-shipped at the customer’s expense. Packages marked as “delivered” but not received are the customer’s responsibility to locate.

 Lost or Non-Delivered Packages

• Packages marked as “delivered” but not received are the customer’s responsibility to locate. Once a package leaves our facility, it becomes the property of USPS, and our access to tracking information is limited. We recommend contacting your local post office to initiate an investigation.

• LENOX JAMES does not issue refunds for lost packages.

Return Policies

• LENOX JAMES does not accept returns on SALE, SIBLING, BIRTHDAY, HOLIDAY or SEASONAL items. Items no longer available on the website are not eligible for return. International orders are not eligible for return.

Returns:

• • Once the item(s) are received and inspected, store credit will be issued for the original purchase amount, provided they meet the return criteria. A restocking fee may apply if items are not returned in their original condition—this includes being neatly folded and in original packaging.

• • Shipping fees associated with orders are not eligible for refund.

• • Items will not be held while a return is in transit.

• • Buyer is responsible for all associated shipping fees. 

• • Items accepted for return will be issued in the form of for store credit. Items must be returned in the same condition they were received (folded, neatly packaged, original tags attached, unwashed, and unworn condition - within 14 days of delivery (date is determined by USPS tracking).

  • To request a return, email info@lenoxjames.com within 7 days of delivery (date is determined by USPS tracking). 

Damaged Items:

• If an item is damaged, you must email LENOX JAMES within 3 days of delivery at info@lenoxjames.com (delivery date is determined by USPS tracking).

• If you receive an incorrect item (size/color), you must contact LENOX JAMES within 3 days of delivery at info@lenoxjames.com (delivery date is determined by USPS tracking). 

• Damaged and/or incorrect Items must be returned in the same condition they were received (folded, neatly packaged, original tags attached, unwashed, and unworn condition in the original packaging. There will be a 5% restocking fee if the items are not returned in the same condition they were received. 

Order Cancellations 

• If the buyer requests a cancellation, LENOX JAMES will deduct Credit Card/PayPal fees from the refund.

Coupons, Sales, Promos

• Items purchased during sales (Black Friday, End of Summer Sale, etc.) are FINAL SALE.  LENOX JAMES does not accept returns on items purchased during sales.

• Coupons, promotional codes, and sales cannot be stacked or combined.  Please ensure that coupons are applied at the time of purchase. Coupons and/or promotional codes cannot be applied to past orders, no exceptions.  

Rewards Program

• Misuse of the rewards program may result in account deactivation. Any accumulated points will be forfeited, and orders may be canceled at the sole discretion of LENOX JAMES.

Privacy Policy

• Lenox James will only use your shipping, billing address, and contact information to communicate with you about your order, to fulfill your order, and for legal reasons.  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.  By using our site, you consent to our website privacy policy.