Shipping policy

SHIPPING POLICIES

Processing Time

  • Orders ship within 5-7 business days (Monday-Friday). If you need an order shipped sooner, please email info@lenoxjames.com

  • Shipping charges for orders under $200 are calculated based on the order’s weight, destination, and selected shipping service.

Estimated Shipping Times

  • Delivery times will vary based on your location and the selected shipping method. Orders are shipped Monday through Friday, excluding holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

    Shipping Options:

    • Ground Advantage Mail (4–7 business days): Ships via First-Class Mail within our standard processing time. Please note: The listed time refers only to shipping duration and does not include order processing time.

    • Priority Mail (1–3 business days): Ships via Priority Mail within our standard processing time. Please note: The listed time refers only to shipping duration and does not include order processing time.

Shipping Insurance

  • Shipping protection is offered as an optional add-on during the checkout process. The buyer can choose whether or not to purchase this coverage. 
  • Shipping Protection provided by Route is an added layer of protection to your order, which ensures replacement if your package is lost, damaged, or stolen. By not selecting package protection, LENOX JAMES is not responsible for lost, damaged, or stolen packages.
  • You can report an issue to Route through their mobile app, the email you receive from Route after placing your order, or by going to claims.route.com. You must file a claim with Route within their timeline to receive a resolution.  

Customs/Duties and Import Taxes

  • LENOX JAMES will declare the full commercial value on all international (non-U.S.) shipments. Customers are fully responsible for any customs duties, taxes, or related fees. LENOX JAMES is not liable for any charges incurred at customs.

  • For international orders, if a package is unclaimed, refused, or returned to us, a refund will be issued for the product total minus a 10% restocking fee. Shipping costs are non-refundable for returned, unclaimed, or refused international orders.

  • International shipments may take up to 3 weeks to be delivered.

 Incorrect Address/Returned Mail

  • Customers are responsible for providing accurate shipping information at the time of purchase. LENOX JAMES is not liable for packages delivered to an incorrect address. If a package is returned to us, it can be re-shipped at the customer’s expense. Packages marked as “delivered” but not received are the customer’s responsibility to locate.

 Lost or Non-Delivered Packages

  • Packages marked as “delivered” but not received are the customer’s responsibility to locate. Once a package leaves our facility, it becomes the property of USPS, and our access to tracking information is limited. We recommend contacting your local post office to initiate an investigation.

  • LENOX JAMES does not issue refunds for lost packages.