Refund policy

RETURNS AND EXCHANGES

• LENOX JAMES does not accept returns or exchanges on SALE, CUSTOM, SIBLING, BIRTHDAY OR HOLIDAY items.  All sales are final on these items.
• RETURNS/EXCHANGES:
• Items are accepted for return will be for store credit if returned in their unwashed and unworn condition within 14 days of delivery date.  To request a return or exchange, please email info@lenoxjames.com within 7 days of the delivery date. 
• Once the item(s) are received and we confirm they are in unwashed, unworn condition and in the original packaging with tags, you will receive a store credit.  Store credit will be issued for the original cost of the item.  Shipping costs associated with the order are not eligible for refund or store credit.
• We cannot hold items while a return is in transit from the buyer.
• The buyer is responsible for all associated shipping fees. 

• Items shipped internationally are not eligible for exchanges or returns.
• If an item is damaged or there is a quality issue, you must contact us within 3 days of delivery at info@lenoxjames.com