- All orders will ship within 3-5 business days (Monday-Friday).
Estimated shipping times
- First Class Mail ( 4-7 days ) - Your order will ship within our regular turn around time via first class mail. This is only the shipping time and does not include the turn around time we need to process your order.
- Priority Mail (1-3 days ) - Your order will ship within our regular turn around time via priority mail. This is only the shipping time and does not include the turn around time we need to process your order.
- Rush Order+ Priority Shipping - Your order will be expedited and shipped out within 2 business days via Priority Mail, which typically takes 1-3 business days for delivery.
- Free Shipping on orders over $75 is only available within the United States.
Customs and import taxes
- Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Lenox James will declare an accurate commercial value on all non-U.S. shipments. If Customs fees are not paid and your package is returned, your order cannot be refunded.
Incorrect Address/Returned Mail
- Please be sure that your shipping address is correct when placing your order.
- If your package is returned due to an incorrect address, you will have to pay the shipping fee to have it sent back out.
- Orders that are lost due to an incorrect address will not be replaced or refunded.
Lost or Stolen Packages
- Lenox James is not responsible for any lost, stolen, or damaged USPS packages. Once the tracking information is updated by USPS, our shop is no longer responsible for the item.
- If your package has been lost or you have not received it, please file a claim directly with USPS using the following link:
- USPS Lost Package Claim: https://www.usps.com/help/claims.htm
RETURNS AND EXCHANGES
- Lenox James does not accept returns on custom items.
- Items are accepted for exchange or return for store credit if returned in their unwashed and unworn condition within 14 days of delivery date. To request an exchange or return, please email firstname.lastname@example.org within 7 days of the delivery date. The buyer is responsible for all associated shipping fees.
- If an item is returned, the buyer will be refunded only the cost of the item, not any shipping costs associated with the order. If the item was purchased in an order that qualified for free shipping, a $5.50 restocking fee will be deducted from the returned item(s).
- Items shipped internationally are not eligible for exchanges or returns.
- If an item is damaged or there is a quality issue, you must contact us within 3 days of delivery at email@example.com
- If the buyer requests a cancellation of their order, LENOX JAMES will deduct Credit Card/Pay Pal fees from the refund.
- Coupons, promotional codes, and sales cannot be stacked or combined. Please ensure that any coupons are applied at the time of purchase. Coupons or promotional codes cannot be applied to existing orders, no exceptions.