LENOX JAMES POLICIES

SHIPPING

Processing Time

All orders will ship within 7-10 business days (Monday-Friday).  

Estimated Shipping Times

  • Delivery of your items will vary depending on your location and designated shipping method. Orders ship Monday through Friday excluding holidays. You will receive a shipping confirmation email with tracking number once the order has shipped.
  • First Class Mail ( 4-7 days ) - Your order will ship within our regular turn around time via first class mail. This is only the shipping time and does not include the turn around time we need to process your order.
  • Priority Mail (1-3 days ) - Your order will ship within our regular turn around time via priority mail. This is only the shipping time and does not include the turn around time we need to process your order.
  • International Orders – All international orders will ship via UPS.
  • Free Shipping on orders over $75 is only available within the United States.

Customs and Import Taxes

  • Lenox James will declare an accurate commercial value on all non-U.S. shipments.  If customs charges occur, customers will be 100% responsible for the fees. Lenox James is not responsible for covering any customs charges.  
  • For international orders, if your package is unclaimed and returned back to us, your order cannot be refunded.  

 Incorrect Address/Returned Mail

  • Customers are responsible for providing the correct shipping information when an order is placed. Lenox James is not responsible for packages delivered to an incorrect address. Reshipping of packages returned to Lenox James due to an incorrect address can be re-shipped at the customer’s expense. Packages marked as delivered, but "not received," are the customer’s responsibility to locate. Lenox James is not able to issue refunds on lost packages.

 Lost or Non-Delivered Packages

  • Lenox James is not responsible for any lost, stolen, or damaged USPS packages.  Once the tracking information is updated by USPS, Lenox James is no longer responsible for the item.
  • If your package has been lost or you have not received it, please file a claim directly with USPS using the following link:
    • USPS Lost Package Claim: https://www.usps.com/help/claims.htm

 

RETURNS AND EXCHANGES

  • Lenox James does not accept returns on custom items.
  • Items are accepted for exchange or return for store credit if returned in their unwashed and unworn condition within 14 days of delivery date.  To request an exchange or return, please email info@lenoxjames.com within 7 days of the delivery date.  The buyer is responsible for all associated shipping fees. 
  • If an item is returned, the buyer will be refunded only the cost of the item, not any shipping costs associated with the order.  If the item was purchased in an order that qualified for free shipping, a $5.50 restocking fee will be deducted from the returned item(s).
  • If the buyer returns items for an exchange, Lenox James will deduct Credit Card/PayPal/Sezzle fees from the refund to the original payment form.
  • Items shipped internationally are not eligible for exchanges or returns.
  • If an item is damaged or there is a quality issue, you must contact us within 3 days of delivery at info@lenoxjames.com

 

ORDER CANCELLATIONS

If the buyer requests a cancellation of their order, Lenox James will deduct Credit Card/PayPal/Sezzle fees from the refund.

 

COUPONS/SALES

  • Coupons, promotional codes, and sales cannot be stacked or combined.  Please ensure that any coupons are applied at the time of purchase.  Coupons or promotional codes cannot be applied to existing orders, no exceptions.  

 

PRIVACY POLICY

Lenox James will only use your shipping and billing address, and contact information to communicate with you about your order, to fulfill your order, and for legal reasons.  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.  By using our site, you consent to our web site privacy policy.